By accessing or using the Luxe Pens website and services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.
Permission is granted to temporarily view the materials on Luxe Pens' website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
We strive to display our products as accurately as possible. However, we cannot guarantee that your monitor's display of any color will be accurate. We reserve the right to limit quantities of any products or services we offer. All descriptions of products and pricing are subject to change at any time without notice.
All prices are listed in USD unless otherwise specified. We reserve the right to change prices at any time. Payment must be received prior to shipment. We accept major credit cards and other payment methods as displayed at checkout.
In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price. We will notify you of any such cancellation and provide a full refund.
We offer worldwide shipping on all orders. Delivery times vary depending on your location and chosen shipping method. Orders over $500 qualify for complimentary shipping within the continental United States.
We offer a 30-day return policy for unused items in their original packaging. To initiate a return, please contact our customer service team. Refunds will be processed within 5-7 business days of receiving the returned item.
Custom engraved items and limited edition pieces are final sale and cannot be returned unless defective.
All Luxe Pens products come with a lifetime warranty against manufacturing defects. This warranty covers the mechanical function of the pen and does not cover normal wear and tear, damage from misuse, or cosmetic damage. To make a warranty claim, please contact our customer service team with proof of purchase.
The Luxe Pens name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Luxe Pens or its affiliates. You must not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans are the trademarks of their respective owners.
In no event shall Luxe Pens or its suppliers be liable for any damages arising out of the use or inability to use the materials on the website, even if Luxe Pens or an authorized representative has been notified of the possibility of such damage.
These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the site following any changes indicates your acceptance of the new terms.
If you have any questions about these Terms of Service, please contact us at:
Luxe Pens Ltd.
123 Artisan Way
London, W1K 1AB
United Kingdom
Email: [email protected]
Phone: +44 20 1234 5678