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Privacy Policy

Last updated: January 25, 2026

At Luxe Pens, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

  • Create an account or make a purchase
  • Subscribe to our newsletter
  • Contact our customer service
  • Participate in promotions or surveys
  • Request product information or support

This information may include:

  • Name and contact details (email, phone, address)
  • Payment information (processed securely through our payment providers)
  • Order history and preferences
  • Communication preferences
  • Any other information you choose to provide

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

  • Device information (type, operating system, browser)
  • IP address and geographic location
  • Pages visited and time spent on site
  • Referring website or source
  • Clickstream data and browsing patterns

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Processing and fulfilling your orders
  • Communicating with you about your orders and account
  • Sending promotional materials (with your consent)
  • Improving our website and customer experience
  • Analyzing usage patterns and trends
  • Preventing fraud and ensuring security
  • Complying with legal obligations
  • Personalizing your shopping experience

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service Providers: Companies that help us operate our business (payment processors, shipping carriers, email services)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: For any other purpose with your explicit permission

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • SSL encryption for all data transmission
  • Secure payment processing through PCI-compliant providers
  • Regular security assessments and updates
  • Limited access to personal information on a need-to-know basis
  • Employee training on data protection practices

5. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: Request a copy of your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Receive your data in a portable format
  • Opt-out: Unsubscribe from marketing communications
  • Restriction: Request limitation of processing

To exercise these rights, please contact us using the information provided below.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

7. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws, including standard contractual clauses approved by relevant authorities.

8. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Data Protection Officer
Luxe Pens Ltd.
123 Artisan Way
London, W1K 1AB
United Kingdom

Email: [email protected]
Phone: +44 20 1234 5678