Contact Us
We're here to assist you with any questions about our collections, orders, or personalization services.
Send Us a Message
Visit Our Boutique
Address
123 Artisan Way
Mayfair, London W1K 1AB
United Kingdom
Phone
Opening Hours
Monday - Friday: 10:00 AM - 7:00 PM
Saturday: 10:00 AM - 6:00 PM
Sunday: 12:00 PM - 5:00 PM
Private Appointments
For a personalized consultation with our pen specialists, we offer private appointments outside regular hours. Experience our complete collection in an intimate setting.
Frequently Asked Questions
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Custom engraved items are final sale.
Do you offer international shipping?
Yes, we ship worldwide. International orders typically arrive within 7-14 business days. Shipping is complimentary on orders over $500.
Can I get my pen engraved?
Absolutely! We offer personalized engraving on most of our pens. Please allow an additional 3-5 business days for engraved orders.
What warranty do you offer?
All Luxe Pens come with a lifetime warranty against manufacturing defects. This covers mechanical function but not cosmetic damage or normal wear.
Do you offer corporate gifting?
Yes, we specialize in corporate gifting with volume discounts, custom branding options, and dedicated account management. Contact us for details.